No confusion. No wasted time. Here’s exactly where to go and why.
Corporate Office
The center of operations. Use this only for formal, business-level communication.
Address
Shoppers Drug Mart / Pharmaprix
243 Consumers Road
Toronto, Ontario
M2J 4W8, Canada
Customer Support
If you’re a customer, this is your point of entry.
Fastest response. Most direct path.
Phone: 1-800-746-7737
Email: customer.service@shoppersdrugmart.ca
Availability (EST):
- Weekdays: 8:00 AM – 9:00 PM
- Weekends: 9:00 AM – 5:00 PM
Pharmacy Help
Prescription issues are handled locally, not centrally.
This is intentional accuracy matters.
Find your store:
[Store Locator Placeholder]
Press & Media
Skip the general inbox.
Go straight to the team that can actually answer.
Email: media@shoppersdrugmart.ca
Contact Form
Use this only if you don’t know which channel applies.
Name
[Field]
Email
[Field]
Topic
[Dropdown: Customer Issue / Corporate / Partnership / Other]
Message
[Textarea]
Quick Rules
Be clear. Be specific. It speeds up the response.
- Customer concern → Customer Support
- Prescription question → Your store
- Media → Media Office
- Business inquiry → Form
Additional Support
For urgent issues, call us directly. For everything else, email is fastest and gets you a detailed response within one business day.